You might be using Internet Explorer. Please try again using a different browser.

Not at the moment, since there's no OS API that enforces pattern lock.

When you execute remote wipe, the device is initialized -- which means there won't be any communication. However, you can confirm a successful wipe by viewing the "last communication date." Also, you can refer to the management site logs.

You can refer to the management site logs.

Yes. By using the "Original Application Registration" function, you can send a notification to have users download applications.

Yes. By using the "Original Application Registration" function, you can send a notification to have users download applications.

Yes. After you've reinstalled an agent, you can restore data using a restore code.

Yes.

Yes, partially. The data that's restorable is as follows:
System settings (some settings will be limited)
Wi-Fi settings
Wi-Fi network
Contact list
Bookmarks

If you activate the "application distribution" function, the server sends the notification every time Sync is performed. To stop the notification, either deactivate the "application distribution" function, or install the application.

A user without access to the management site cannot see the list on the site. However, an administrator can export the list and give it to any user who needs to see it.

Yes.

The system sends an email notification; also, the "problem devices" are highlighted in red on the management site.

Other than an MDM application, no.

No.

No, but on Android you can control the communication interval.

Yes.

The only certificate file you need to register is the one for the management site.

Except for license authentication, all logs are based on device time. Since it takes several seconds for the device to process internally, there's a time lag.

The same settings are reflected on all devices upon authentication. However, it's not possible to reflect different settings on different devices.

No. You can only manage devices and create users within the number displayed on the management site.

You may have selected the wrong file. Please check if the file extension is ".pem." Also, if you use Internet Explorer, the Apple Push Certificates Portal might not be displayed properly, thus preventing you from uploading the file. In this case, please try another browser.

Yes.

Please see if the same problem occurs when you distribute other profiles. If it does, please contact us.

Backed-up items are listed below. Items marked with (※) are backed up but unavailable for restoration due to Android security restrictions.

1 Auto-rotate screen　（※）
2 Airplane mode
3 Date/time auto-setting value
4 Date format
5 24-hour format
6 Audio touchtones
7 Audio selection
8 Input Vibration
9 Animation speed of screen switch
10 Animation speed of window switch
11 Brightness（⇒Reflected after device restart or sleep mode）
12 Screen timeout
13 Sleep mode setting（※）
14 Show password setting（※）

No.

Apple doesn't encourage acquiring/using UDID, therefore it's not supported.

You can upload the app to the management site as an "Original Application," then distribute it.

If the passcode policy setting in the profile differs from the actual passcode setting, a "it is not compliant" message will appear. If all policies including profiles differ, a "it is not compliant" message will appear.

If a user's device status changes from "No passcode" to "Passcode exists," you will notice. If the value of "Passcode protection" is "Protected," then the passcode is set.

No, the number of assets isn't automatically decreased. The device information will remain on the management site. If you want to reduce the number of assets, delete the device from the management site.

If you don't press Sync, it will be still performed by regular communication (polling). Also, it's possible to sync from a device.

If you press Sync, the device you're referring to on the management site will be synched, as long as "Agent Group Settings" is not set and the device has "push notice" enabled.

Yes, by following these steps:
Android: [Info] → [Network Operator]
iOS: [Info] → [Home Carrier Network Name]

No. However, on Android you can restrict installation of all apps by using the "Install Prohibition" function.

"PC Connecting" is a setting to restrict SD Card usage while connected to a PC. "Not PC Connecting" is a setting to restrict SD Card usage while disconnected from a PC.

You'll no longer be able to manage the device on the management site, and the devices' configuration profile will be deleted as well. Devices will revert to their original status.

Yes, by configuring "Link Timeout" in the "Agent Common Settings" menu.

Android: you don't have to send the command again because it will be executed every time the device is synched, until it's lifted. If a device's battery is empty, the command will execute once it's charged.

iOS: Apple's push server retains the command for a specified period which is not announced. So, within this specified time period you don't have to push the command again. To confirm the command's result, refer to the log.

There are two kinds of synchronization:
1) With "Push communications," a device is immediately synched as long as it's online. Click the Sync button to push commands.
2) "Polling" is a function used to regularly sync devices with the server.

You can set:
[Last name]
[First name]
[Phonetic last name]
[Phonetic first name]
[Phone number]
[e-mail address]

Yes, by checking a device on the device list and then clicking [▽] → [Bulk Delete]. Please note that the agent or configuration profile will remain.

1.Click [Menu] → [User] → [＋]
2.Fill out the fields, select "Administrator" in the "User type" menu and then click "Save."

Yes. You can create as many as the contact license allows.

Contact list distribution is a feature for Android.
As long as at least one of the items below is filled, you can distribute a contact list:

Last name
First name
Phonetic name

"Time to auto-lock" represents the amount of time before a device is automatically locked after its most recent operation.

If you cancel agent authentication, the "Password policy" will also be deleted. (On version 4.3 or earlier, it remains until the agent is uninstalled). Even though the "Password policy" is deleted, the existing password won't be changed.

When you set the "screen lock" setting to "Unspecified," the password policy will be canceled.

If you prohibit the Camera app, then apps that have camera permission will be unavailable.

Please re-check your login information (Company code, User ID/email address, password) and confirm that you are authorized to access the page.
It's also possible you might be a user without "read privilege." To confirm your status, please contact your service provider.

If a device isn't authenticated, it won't appear on the management site. Therefore, "policy setting" is unavailable.

Your changes may not yet be reflected on the device(s). Check the sync time -- if it's earlier than the time the changes were made, then the changes haven't been reflected on the device(s).

The "SD Card" function restricts reading/writing data onto an SD Card, and also whether or not to allow SD Card usage.

The latest manuals are available at the bottom of the management site, under "Help."

Yes.

The key values are as follows:
[Last name]
[Fist name]
[Phone number]

If these keys are already registered, or if there is contact info that includes these keys, the data with these keys won't be registered.

Yes, but only on Android. The options are every 10 minutes, every 30 minutes, or on an hourly/daily basis.

Yes.

■Administrator side:
1.After closing a contact, ID/PASS/Company Code are provided.
2.Log in to the management site.
3.Create a policy on the management site.
4.Select a device, then allocate the policy.

■Device side:
1.In a standard browser, access the URL that the administrator provided you with.
2.Install the agent software.
3.Authenticate the device with the "Company code" and "Authentication code" provided by the administrator.

Devices that haven't synched with the server for a specified period are highlighted in red.

If a device appears on the management site, it means the agent software was installed.

There are no unavailable functions related to SIM card absence.

No.

Configurable items are as follows:

・Application Name: input an app name.
・Package Name: input the application's package name.
・Version: input the application's version.
・URL: input the URL needed to download the application.

※All of these are required.

Android:
You can predict by the last sync time. If an agent has been deleted, the device is no longer able to sync with the server.

iOS:
If a device meets the following conditions, you'll be able to see on the management site whether a profile has been deleted:
・The configuration file's version is 4.4 or later
・The device OS is iOS5 or later

If the configuration profile is deleted while online, the word "compromised" will be displayed in red next to the sync time. If the device doesn't meet the above conditions, you can predict from the last sync time. If the configuration profile is deleted, the device is no longer able to sync with the server.

You can also use the "No Communication Detection" function for both Android and iOS.

For 3G, when the iOS-specific "change service location" is turned ON, the arrow icon appears. To make it disappear, turn the MDM agent OFF (Setting→Privacyー→Location Service). Please note that if you do this, location accuracy will be diminished.

Network status is updated at sync time via network information collected from agents. If a device is deleted from the management site, it disappears from the Network Map too.

If the number is lower than the actual number, an error message will appear.

Logs related to regular sync are not recorded. However, If there are changes caused by the sync, these changes are recorded in logs. You can also refer to the communication date displayed in the "Admin" menu.

Devices are identified by IMEI and MAC address.
The system first identifies a device with IMEI; if the IMEI doesn't exist, the MAC address will be used as a key.
After authentication, every device is given a unique ID called GUID; devices are then managed via the GUID.

Switching SIM cards may trigger "SIM lock," and the device will be identified as the "pre-switch" version.

The device will be registered as the "pre-license cancellation" version. If the device's data is saved on the server prior to cancellation, it overwrites the device data before cancellation.

The device will be registered as the "pre-license cancellation" version. If the device's data is saved on the server prior to cancellation, it overwrites the device data before cancellation.

It will be registered as a different device from the "pre-SIM switch" device.

Optimal Biz can manage devices lacking a SIM card. However, the device must be authenticated without SIM. If you authenticate the device with SIM and then remove the SIM, "SIM lock" occurs.

No.

Please see "Supported Devices for Android Agent" in the "Help" menu at the bottom of the management console.

Yes. Please see the "Supported Device List" for the supported devices.

Basically, you don't need to update the "Agent" when updating the device. However, due to the upgrade on the device side, you do need to overwrite install once the device is updated.

A list isn't displayed, but you can check status by visiting "Menu / User" and designating "user group" as a search target.

The system doesn't display such a list, but you can check user status by visiting the "Asset" tab and setting "user" as a search target. Or, by setting "device custom item," you can see category status based on device custom.

Android:
There is no such function. You can determine the status by the last sync time.
iOS:
An email alert is sent if a profile is deleted while the device is online regardless of OS.

Also, there's a notification function that informs you when devices haven't synched for a specified time.

Yes, but only on iOS5.0 or later. You can control both voice roaming and data roaming.

Android: end-users must access a URL and then download/install a file.
iOS: end-users must install/download a file via a portal.

Android: the push command will remain effective for one minute. If a device is out of service during this time, it will sync the next time around.
Sync options are as follows:
① Sync from a device
② Sync from the management site
③ Regular sync
　※Visit "Agent Common Settings" to set sync interval. 10 minutes is the shortest.
　※A device will sync when it comes online.

iOS: When a device is online, it will sync via Apple's APNS server.

"Location" appears when location info is sent to the server. Once it's displayed, it won't disappear.

The most-recently applied setting.

See "The way to unlock the Android device's remote lock" in "Agent Common Settings." Please note that if you don't lift the remote lock setting, the device will be locked at every sync time.

This message appears when a device is turned off. The distribution will execute when the device is turned on.

"Remote Control," "Remote Wipe" and "Delete Passcode" are urgent commands, so they're listed separate from "Assets." These commands are executed even if a device is in sleep mode.

There are three rules:
① Device recognizes SIM Card:
Device name + Phone number
② Device doesn't recognize SIM Card:
Device name ＋IMEI information
③ Device doesn't need a SIM card (i.e. tablets):
Device name + MAC address

The "device name" phone number is acquired from the SIM Card when the device is first synched. Since the phone number in "Info" is the number acquired from the SIM card at the most recent sync, it's possible the SIM card may have been changed.

Yes. You can distribute up to 12 configuration profiles. (Configuration Profile: 10; Individual configuration profile: 1; Exchange: 1).

"Communication Date" is the lastest sync day/time. If the Communication Date doesn't change after clicking "Sync," refresh the screen. "Authentication Date/Time" shows the server sync time when a license is first authenticated.

You can either refer to "App" in the "Device" menu, or export an Application Report. Also, you can set an alarm via the "Application Detection" function.

Once a day, Application Detection collects an application list and compares it with the management site's "Recommended/Not recommended" specifications.

Yes, Windows servers are supported.

You need to launch the software only when you get support.

It connects by WAN or SSL.

Optimal Biz is not automatically cancelled if you cancel the device subscription. You must manually uninstall the Agent and delete the device from the management console. When the device has not communicated for more than a certain period of time, it will display in red. You can remove the alert after confirmation.

Unfortunately, it is not avaialble.

Yes.

Yes

Yes. Please consult us for the quotation of customization.

We offer one operator seat per one license; the number of client does not matter.

Please contact us for a quote.

The service is typically provided on SaaS, but it's also available via OEM or on-premises. Please contact us for details.

Yes.

These plans are currently under consideration.

We send email notifications to our subscribers.

Yes.

Yes. Please contact us for details.

Yes. Please contact us for details.

Yes.

Yes.

We plan to increase the number of supported devices according to market share.

We support most of the latest devices. For details, please see the "Supported Devices" list.

Certain functions are unique to Android/iOS platform, 3G/4G model, etc., and therefore are not available on all devices.

Yes.

That information is confidential.

Yes, but not for public use.