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Technology, Function

Can we operate servers remotely?
Yes, Windows servers are supported.
Is the software on the client side needed to be running all the time?
You need to launch the software only when you get support.
How does it connect?
It connects by WAN or SSL.

Price, Terms of Service

Are there any Q&A knowledge base available for the support center?
Unfortunately, it is not avaialble.
Can we preinstall it?
Can we offer the service as our own service?
Can we customize the logo or background color and such on the UI?
Yes. Please consult us for the quotation of customization.
How do you offer the service?
We offer one operator seat per one license; the number of client does not matter.